Your order number is the easiest way for us to pull up your invoice. Please keep this number handy, should you call or email us with questions or shipping updates. It’s included in your order confirmation email, and if you created an account on our site, it’s also listed there.

Your tracking number will be available once it is scanned and picked up by UPS. There is a bit of a delay in this step, as we try to make sure there is movement on the tracking before we update you.

With regular ground shipping, your order should arrive within five business days from when it ships. Please note, that we ship most of our non-expedited orders via UPS Ground or USPS, depending on the item.  Please note, expedited shipping is NOT delivered on weekends, unless set up that way with a sales associate via telephone.

Most expedited orders leave the warehouse same or next business day, depending on the time of day your order is placed. Please note, UPS does not include the initial shipping day as a day in transit, nor do they include weekend days, unless you specifically set your order up for Saturday delivery. See below for a more detailed breakdown

2nd day air – If you place your order with two-day shipping, it will essentially be there within three business days once it ships. Ex: Your order is picked up on Thursday, it will arrive on Monday.

3-day express saver – Three-day shipping will be 4 business days from the day it leaves to when you receive it. Ex: Your item ships on Thursday, and it will arrive on Tuesday.

International shipments take anywhere from 7-18 business days in transit, depending on which shipping method you select. We ship all international orders via USPS, and tracking is available once the order is picked up from our warehouse.

International shipments take anywhere from 7-18 business days in transit, depending on which shipping method you select. We ship all international orders via USPS, and tracking is available once the order is picked up from our warehouse.

If you are not completely satisfied with your order, you can return it free of charge within 30 days of receipt, as long as the item is still in new and unused condition. Just give us a call, and we’ll email you a prepaid UPS return label. For complete details, please refer to our returns policy page.

Upon receiving your item, if you wish to return or exchange it, please call us at 1-847-446-8150 and we can email you a prepaid UPS return label.

Should your item come damaged, please call us right away! We generally request images of the damage, and once received, we can set up a reshipment for a new bag and send a prepaid UPS return label to ship the defective one back.